What information do you have available to help your students online?

Recently, I was researching and preparing for a presentation on retention. As I was exploring different topics and thoughts, I stumbled onto a website, Study Guides and Strategies. As I am also launching an online program this summer, it got me thinking about what do we have available to support adult students. How could they possibility understand the higher education culture, when I often have difficulty understanding it and I have been in the field for at least 25 years? My question to the accelerated programs is do we, as professionals in the field of education, assist our students in understanding how they learn and the important aspects of the college/university or do we think they will just learn it somewhere along the way? Do we leave it up to others, such as the website above, to create information for our adult students? If so, why do we do that? Just some thoughts as you look at your own institutions website and services to adult students in a face-to-face or online environment.